Returns & Exchanges
At Flowers for Dreams, we take pride in the freshness of our blooms and the quality of our home goods; if your order arrives damaged or fails to meet expectations, we are committed to making it right. Due to the perishable nature of floral arrangements, please contact us within 24 hours of delivery for a replacement or store credit.
Document the Issue
Take a clear photograph of the flowers or home product showing the specific area of concern or any damage sustained during transit.
Contact Support
Email our customer experience team at hello@flowersfordreams.com with your order number and the photos within 24 hours of receiving your delivery.
Review Process
Our floral experts will review your request immediately to determine if the issue is eligible for a full replacement, a partial refund, or a shop credit.
Resolution Delivery
Once approved, your replacement bouquet will be prioritized for the next available delivery window or your refund will be processed to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing